Omni-channel AI support for your store
One customer-service AI employee that lives on your storefront AND your messaging apps — pre-sales questions, shipping lookups, returns, answered wherever buyers are.
The Idea
The same AI employee, on every channel
Embed it on your storefront as a chat widget, and connect it to Telegram, WhatsApp, Slack, WeCom, and email — the same customer-service AI employee answers "when will it ship," "where's my package," and "how do I return this" in the buyer's own language, on whichever channel they use. One employee, every channel.
Capabilities
One employee, everything store support needs
Omni-channel
Storefront chat widget + Telegram / WhatsApp / Slack / WeCom / email — the same employee, everywhere.
Grounded answers
Answers from your store knowledge base — products, shipping policy, return rules — not guesses.
Human handoff
Complex cases like refund disputes escalate to a human via Telegram, or forward to support email, with a no-answer timeout fallback.
Lead capture
Collects visitor name and email into your Support Leads inbox — pre-sales interest stops leaking away.
Built for scale
Per-visitor, high-concurrency ephemeral sessions — many buyers at once, even during big sales.
Your own cost control
Runs on your own Credits, with rate limits.
Embed in one line
Drop the widget on your storefront
Paste this snippet into your store's HTML, just before the closing </body> tag. A chat bubble appears in the bottom-right corner.
<script src="https://gmvagent.com/widget.js" data-endpoint="https://app.gmvagent.com/api/public/support-chat" async></script>Ready to put your omni-channel AI support live?
Create your first customer-service employee for free and wire up your knowledge base, messaging channels, and human handoff in minutes.